Refunds and Exchange Policy

Breakaway Online Running Store
Return, Refunds and Exchange Policy

 

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@breakawaymemphis.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
    Breakaway Running
    Returns Department Tracking #
    1997 Union Avenue
    Memphis, TN 38104
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include all nutritional products and merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy
Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, and Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy
Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.

Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order, data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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Featured Items

YurBuds

Brand Name:YurBuds

Price: $30

Hydrafoam Handheld Touch.

Brand Name:Amphipod

Price: $35

Nuun Pint Glasses: Running Stocking Stuffer

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Price: $10

New Items

YurBuds

Brand Name:YurBuds

Price: $30

Hydrafoam Handheld Touch.

Brand Name:Amphipod

Price: $35

Nuun Pint Glasses: Running Stocking Stuffer

Brand Name:Nuun

Price: $10

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Store Locations

Midtown
1997 Union Avenue
Memphis 38104
901.722.8797

Wolf River
1223 S. Germantown Rd.
Germantown | 38138
901.754.8254

Hours
Mon - Sat: 10:00 am - 6:00 pm
Sun: 1:00 pm - 5:00 pm